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Self Catering Apartment Booking Terms and Conditions

Please note we are a small family run establishment, and we hope these guidelines, booking conditions and general information will guarantee both the smooth running of the establishment and the maximum comfort of our guests.

  • Minimum 5 night stay
  • Breakfast not included. Pre- ordered breakfast £12.50 per person.
  • Parking is not included.
  • A cleaning fee of £50 will be charged if the apartment is left dirty. The guest are responsible for any damage to the property.
  • The Terrace closes at 9pm out of respect for the other guests and neighbours. If guests cause noise and upset other guests, they will be asked to leave and will not be refunded.
  • Fires are forbidden on the terrace. No BBQs.
  • Arrival and Departure times: The Apartment will be available after 2pm on day of arrival. Guests must arrive before 8pm when checking in so as not to disturb other guests. Check out is at 10.30am. Late departures will incur costs.
  • Smoking policy: The Watermark operates a no smoking policy throughout, with the exception of outdoor areas only, where all windows and doors closed. If found smoking in the hotel or with windows and doors open you will be asked to leave.
  • Access Statement: When enquiring about accommodation please inform us of any special needs or requirements you may have so we may advise of suitability of the accommodation we offer. The Watermark is situated over three floors and unfortunately we do not have a lift. Every effort will be offered for those guests with special needs.
  • When booking a non refundable or transferable deposit of £20.00 is requested. Payment can be made by Credit card or Debit card. We take all major cards with the exception of American Express.
  • Acceptance by the Guest Accommodation owners for a confirmed reservation constitutes a legal binding contract between them and the guest.
  • Should a reservation be subsequently cancelled or not taken up, and The Watermark is unable to re-let the apartment a charge of 100% will be made for the unoccupied apartment. We strongly recommend that holiday insurance be taken out to avoid unnecessary losses for any unforeseen circumstances such as cancellation or early departure from the hotel once you have arrived. Cancellations must be received in writing or by telephone 30 days prior to arrival to avoid charges.
  • The Watermark reserves the right to cancel a booking forthwith without liability on its part in the event of damage or destruction to The Watermark by fire or other causes beyond the control of The Watermark.